Using Edsby at Hillsborough
|How do I log in?||The Hillsborough Edsby server is reached at https://sdhc.edsby.com (consider bookmarking this in your browser for easy access.) This is also the Edsby server address requested by the Edsby mobile client.You use your standard district computer username and password to log into Edsby. To reset your password, use Edconnect at https://edconnect.sdhc.k12.fl.us/pw/|
|How do I log in?||The Hillsborough Edsby server is reached at https://sdhc.edsby.com (consider bookmarking this in your browser for easy access.) This is also the Edsby server address requested by the Edsby mobile client. The Edsby username is the student number. The password is the student’s main computer account password. Go to the Hillsborough Student Portal at https://students.sdhc.k12.fl.us/wps/portal/students to set up an account or change the password.|
|I forgot my username or password, what do I do?||Students may reset their password using the Hillsborough Student Portal at https://students.sdhc.k12.fl.us/wps/portal/students. Edsby uses the same system as Hillsborough’s student portal, so if you can log in to the portal, you can log into Edsby. If you cannot log into the student portal, contact a tech resource teacher at your school.|
|I’m SURE my username and password are right, but I’m still not being let in||If you’d been trying to log in to Edsby by guessing your username or password and then finally remembered what it was, you might still find yourself locked out. Hillsborough has an aggressive access control system that locks accounts out after a number of unsuccessful tries. That means even if you remember what your correct credentials are, you might still be denied access to Edsby and your other computer systems until your account is reset by a tech resource at your school.|
|Where do I go for help?||We’d love to help you. Send email to firstname.lastname@example.org, include your child’s school name and the last name of your child.|
|Where do I go to log in?||The Hillsborough Edsby server is reached at https://sdhc.edsby.com (consider bookmarking this in your browser for easy access.) This is also the Edsby server address requested by the Edsby mobile client.|
|What is my parent user ID or username?||Your parent user ID or username is the full email address you registered with (e.g. email@example.com).|
|How long does it take to get the invitation email after signing up?||You should receive your invitation in less than a minute. Sometimes auto-generated emails get caught in spam filters, so you may want to check your Junk or Spam folders, but if it is not there, just send a message to firstname.lastname@example.org. Make sure to include your child’s last name and school.|
|I have registered my account but I would like to add an additional child. How do I do this?||Go to the drop-down menu by your name and choose “Personal Information”.
In the bottom-right you will find a link allowing you to add additional children.
|Nothing happens when I click on the accept invitation link, or I click and see the same login screen.||Right click on the link, and choose Open in New Tab. Alternatively, right click on the link, copy the link, open a new window, and paste the link into the address bar.|
|I’ve clicked on the link in the invitation email, but I get an 1030 error.||Once you have registered, the invite link is no longer usable. You may log in by going to https://sdhc.edsby.com|
|Why can’t I see my child’s grades on Edsby?||If your child is between Kindergarten and Grade 5, it is a policy of Hillsborough County School District not to display grade averages through Edsby.